PRIVACY POLICY
Effective date: 10/07/2026
EPIC Veterinary Urgent Care ("EPIC," "we," "us") respects your privacy. This policy explains what information we collect through our website, www.epic.vet, how we use it, who we share it with, and the choices you have.
Who we are
EPIC Veterinary Urgent Care is an independent, veterinarian-owned urgent care practice with locations in:
• Cherry Hill, New Jersey: EPIC Veterinary Urgent Care LLC, 815B Haddonfield Road, Cherry Hill, NJ 08002
• Spring House, Pennsylvania: EPIC Veterinary Urgent Care Springhouse PLLC
What this policy covers
This policy covers our website and the text messages we send. Your pet's medical records are handled separately, under the veterinary record-keeping and confidentiality rules of New Jersey and Pennsylvania. To ask about your pet's records, contact the location that treated your pet.
1. Information we collect
Information you give us. When you fill out a contact or appointment form, we collect your name, email address, phone number, and anything you choose to write in the message. These forms are optional.
Information collected automatically. Like most websites, ours automatically receives basic technical information when you visit: your IP address, browser and device type, pages viewed, and how you arrived at our site. Some of this is collected through cookies (see section 3).
Your location, only if you ask. Our "Find your nearest EPIC" button can show how far you are from each of our locations. When you tap it, your browser asks for your permission. If you allow it, the distance is calculated on your own device. Your location is not sent to us, stored, or shared with anyone. If you decline, you'll see the list of locations without distances. Embedded Google Maps may separately use your location if you enable it in Google's own map controls.
Payment information. Payments and financing are handled by our payment providers (see section 5). We don't receive or store your full card number.
2. How we use your information
• To answer your questions and schedule or prepare for your visit
• To send appointment reminders, visit updates, results and billing messages
• To process payments and financing
• To understand how people use our website so we can improve it
• To measure how well our online advertising works
• To provide translation and accessibility tools on our site
• To comply with the law and protect our rights
3. Cookies, analytics and advertising
We use cookies and similar technologies through Google Analytics, Google Tag Manager and Google Ads, as well as our translation and accessibility tools.
Your consent. When you first visit, a cookie banner lets you accept or decline non-essential cookies. Analytics and advertising cookies only run if you accept. You can change your choice at any time using the cookie preferences icon on our site, and you can also block or delete cookies in your browser settings.
Advertising. We advertise on Google. With your consent, Google Ads cookies tell us when someone who clicked one of our ads goes on to call us or contact us, so we know which ads are working. We do not sell your information or use it to build advertising profiles. Google's use of this data is described at policies.google.com/technologies/partner-sites.
4. Text messages
If you give us your mobile number, we may text you about your pet's care: appointment reminders and confirmations, visit and treatment updates, results, records, pickup notices, and billing or payment messages. We send these through our practice management and client communication providers, such as Weave and Shepherd Veterinary Solutions.
• Message frequency varies based on your pet's care.
• Message and data rates may apply.
• Reply STOP at any time to stop receiving texts, or HELP for help. You can also call us.
• Agreeing to receive texts is not a condition of receiving care.
We do not share your mobile number or your text-messaging consent with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the providers who deliver our messages.
5. Who we share information with
We share information only with service providers that help us run our practice and website, and only for the purposes below.
Provider
What they do for us
Framer
Hosts our website and provides basic site
analytics
Google
(Analytics, Tag Manager, Ads, Maps)
Website analytics, ad measurement,
embedded maps
Silktide
Cookie consent banner
Weglot
Website translation
Skynet Technologies
(All in One Accessibility)
Accessibility tools
Weave
Phone, text messaging and client
communication
Shepherd Veterinary Solutions
Practice management, client communication
and payments (Shepherd Pay)
Scratchpay
Payment processing and financing
Financing partners. CareCredit, Cherry and All Pet Card offer financing for veterinary care. When you apply, you do so directly with that company, and its own privacy policy applies to your application.
We may also share information if required by law, to protect the safety of people or animals, or as part of a sale or merger of our practice.
We do not sell your personal information, including precise location data, and we do not share it with third parties for their own marketing.
6. How long we keep information
• Website form messages are deleted within 30 days, once we've responded.
• If you become a client, your contact details become part of your client and pet record. We keep that record as required by veterinary record-keeping laws.
• Analytics and cookie data is kept according to our providers' settings and policies.
7. How we protect it
Our website is encrypted (HTTPS), and access to client information is limited to the team members who need it. No system is perfectly secure, but we take reasonable steps to protect your information.
8. Your choices and rights
You can ask us to:
• Tell you what personal information we have about you, and give you a copy
• Correct information that's wrong
• Delete your information, unless we're required to keep it (for example, in a pet's medical record)
• Stop sending you text messages (or reply STOP)
To make a request, email privacy@epic.vet or call 856-699-3742. We may need to confirm your identity, and we'll respond within 45 days. We will never treat you differently for making a request.
9. Children
Our website is meant for adults. We don't knowingly collect personal information from children under 13. If you think a child has sent us information, contact us and we'll delete it.
10. Changes to this policy
We may update this policy as our practice, locations or tools change. The effective date at the top shows when it was last updated. If we make a significant change, we'll note it on our website.
11. Contact us
Questions about this policy or your information:
EPIC Veterinary Urgent Care Attn: Privacy 815B Haddonfield Road, Cherry Hill, NJ 08002 Email: privacy@epic.vet Phone: 856-699-3742