Privacy Policy

Effective Date: July 28, 2025
Last Updated: July 29, 2025

EPIC Veterinary Urgent Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://www.epic.vet, in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

EPIC Veterinary Urgent Care is a brick-and-mortar veterinary hospital located in the United States. Our website provides information about our services and allows users to contact us or request appointments.

2. What Data We Collect

We collect the following types of personal data:

Voluntarily Submitted Information

  • Full name

  • Email address

  • Phone number

(Collected only if you fill out a contact form or request an appointment. These forms are optional.)

Automatically Collected Data

  • IP address (anonymized by Framer analytics)

  • Browser and usage data via cookies

Third-Party Collected Data

  • Billing/Payment Info: Collected and processed by Scratchpay

  • Location Data: Collected by Google Maps if location services are enabled

  • Cookies and Trackers: May be used by:

    • Google Analytics (analytics)

    • Weglot (language translation)

    • Skynet Technologies (ADA compliance widget)

3. Purpose of Data Processing

We collect and process your data for the following purposes:

  • To respond to your contact or appointment requests

  • To analyze website traffic and performance (via Google Analytics)

  • To provide website translation and localization (via Weglot)

  • For accessibility tools (via Skynet Technologies)

  • For billing and payments (handled securely by Scratchpay)

We do not use your data for advertising or any unrelated marketing.

4. Legal Basis for Processing (Under GDPR)

We rely on the following lawful bases:

  • Consent: For optional forms and third-party tracking where applicable

  • Legitimate Interests: For internal analytics and improving website experience

  • Contract: For processing appointment or billing-related requests

  • Legal Obligations: Where applicable (e.g., compliance or legal claims)

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies through third-party tools. These may collect anonymized data for analytics, language preferences, or accessibility.

You can manage or disable cookies via your browser settings.

6. Data Sharing

We may share your data with trusted third-party service providers solely for the purposes described above:

Service and Purpose
Scratchpay - Payment processing
Google Analytics- Website traffic analysis
Weglot- Website translation
Skynet Technologies- ADA compliance widget
Google Maps- Embedded map and user location (with consent)

We ensure all third parties comply with appropriate data protection and security standards.

7. Data Retention

  • Contact/appointment form submissions: Stored securely for 30 days, then deleted.

  • Analytics and cookies: Retention depends on third-party providers' policies.

8. Data Security

We implement the following measures to protect your personal data:

  • SSL encryption for data in transit

  • Secure hosting and website infrastructure

  • Role-based internal access controls

While no method of transmission is 100% secure, we take all reasonable steps to ensure data protection.

9. Your Rights (Under GDPR)

As a data subject in the European Union (or equivalent jurisdictions), you have the right to:

  • Access a copy of your personal data

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent (where applicable)

To exercise your rights or ask questions, contact us at:
📧 privacy@epic.vet

10. International Data Transfers

As our services and providers operate in the United States, your data may be transferred outside the European Economic Area (EEA). Where required, we ensure appropriate safeguards are in place in accordance with GDPR (e.g., Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.epic.vet, with the revision date shown at the top.

We recommend reviewing this page periodically for updates.

12. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact:

Privacy Officer
📧 Email: privacy@epic.vet
🌐 Website: https://www.epic.vet